Overview

The IT Assistant will support the implementation of MSME-focused programmes and events by providing technical and IT operational support. The role will assist in the day-to-day operation and maintenance of digital platforms, supporting integrations, system functionality, and digital engagement channels.

Tasks Summary

• Monitor and support software delivery systems by validating RESTful APIs and reviewing application and API logs.
• Troubleshoot backend and integration issues related to authentication, authorization, and secure communication.
• Support service request processing by logging incidents, attaching diagnostics, and testing API endpoints.
• Analyze API error codes, database query issues, and data-synchronization failures.
• Assist in hardware and software installation, LAN configuration, and system setup.
• Support application deployment and integration using Docker.
• Validate end-to-end data flow between containerized backend services, databases, and dependent applications.
• Support integration between front-end and backend services, ensuring consistent API consumption.
• Maintain internal datasets, databases, and reports using Excel, SQL, Python, and R.
• Support the development and use of analytical dashboards in Tableau and Power BI.
• Produce summaries and insights derived from backend metrics, API performance logs, and system integration data.
• Contribute to the creation of visual and communication materials using Tableau, Power BI, D3.js, and HTML/CSS.
• Support the operation of platforms by maintaining platform content and ensuring seamless API integration.
• Assist in the development and execution of HTML/CSS email campaigns.
• Monitor engagement metrics and support automation workflows.
• Assist in various administrative services through coordination and support of consultation meetings.

Experience Requirements

• A minimum of 5 years of practical experience in IT systems maintenance, software configuration, hardware troubleshooting, LAN setup, and resolving connectivity issues using tools such as Postman, Swagger, or Apigee is required.
• A minimum of 2 years of hands on experience in Front-end: Angular 18, Back-end: NestJs 11, NodeJs: version 20.19.4, Database: MySQL version 8.0.43 - MySQL Community Server – GPL, and Docker: latest version is required.
• Practical experience in data analysis and visualization using Excel, Python, Tableau, or Power BI, including preparing reports, dashboards, and summaries derived from backend metrics and system logs is required.
• Experience in front end application support using React, or Vue, including troubleshooting API driven UI behavior and mobile synchronization issues with Flutter or React Native is desirable.
• Experience in creating digital communication materials using HTML/CSS, D3.js, Tableau, Power BI, and design tools such as Sketch, Adobe XD, or Figma, as well as supporting email marketing through Mailchimp, SendGrid, or Constant Contact is desirable.

Qualification Requirements

A bachelor’s degree in Information Technology, Computer Science, Business Administration, Project Management, Communications, or a related field is required.