Overview

The Business Operations Assistant supports the delivery of services and transactions in specialized operational areas within the WHO country office, ensuring adherence to procedures and regulations.

Tasks Summary

• Support the delivery of services and transactions in areas such as human resources management, procurement, and information technology management.
• Share information on procedures, rules, and regulations with clients, staff, and partners.
• Maintain consistency in approach and adherence to procedures, rules, and regulations.
• Support the delivery of standard processes, transactions, services, and work products aligned with business plans.
• Escalate areas for process and procedure improvement to the supervisor.
• Support training in business operations support areas.
• Perform finance-support services including imprest accounts, payments, budget administration, financial monitoring, and income/awards administration.
• Support human resources plan administration, including contract management, recruitment, selection, onboarding, and briefing.
• Procure goods/services, including purchase requisitions, tender/bidding processes, and supplier management.
• Provide information technology support for daily operations, collaboration, network infrastructure, common applications, and hardware/software implementation.
• Provide support for logistics and transportation administration, warehouse management, office vehicles, and driver supervision.
• Administer inventory of supplies and organizational assets.
• Administer travel, including processing requests, visa issuances, flight and hotel bookings, and follow-up.

Experience Requirements

• A minimum of three years of work experience relevant to the position (administering support services and transactions in operational support areas, including finance, and/or human resources, and/or procurement, and information technology management support).
• Experience in administrative support positions within WHO or another United Nations agency (desirable).
• Experience in Oracle-based systems or another enterprise resource planning system (desirable).

Qualification Requirements

• Completion of secondary education.
• Training and certification in one or more operational service areas or systems.

Other Details

Languages Required: • Expert knowledge of English • Expert knowledge of local language

Languages Preferred: • Intermediate knowledge of French, Russian and / or German.

Contract Duration: 12 months

Work Modality:

Remuneration: Annual base salary starting at EUR 13,942 at 80 % FTE (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.