Overview

Provide comprehensive human resources support services related to contract management and administration of entitlements and benefits for International Affiliate Personnel.

Tasks Summary

• Provide the delivery of comprehensive human resources support services related to the contract management and administration of entitlements and benefits for International Affiliate Personnel;
• Ensure compliance with relevant policies and regulations as well as transparency and consistency of transactions and procedures;
• Review, maintain and update confidential personnel information, records and files; ensure completeness and accuracy of records;
• Analyze cases, research and provide solutions that are in line with the existing policies;
• Handle non-routine and complex cases;
• Collect and research background information; draft correspondence, reports and statistics related to all human resources functions as appropriate;
• Participate in ad hoc assignments on data quality and specific projects on streamlining processes and procedures;
• Provide information to clients regarding HR procedures via various platforms (e-mail, Service Now);
• Continuously monitor and process cases in Service Now within Service Level Agreement;
• Train unit newcomers and share knowledge of processes to ensure high standard of service delivery;
• Report to the supervisor any irregularities and inconsistencies from existing regulations or standard system performance;
• Perform other related duties as required.

Experience Requirements

• 1 year of relevant experience in administrative and human resources support work
• Extent and relevance of experience of using corporate computerized administrative systems such as Oracle to process and analyze data

Qualification Requirements

• High school diploma

Other Details

Languages Required: • Working knowledge (full proficiency - level C) of English

Languages Preferred: • Knowledge of another FAO official language (Arabic, Chinese, French, Russian or Spanish) would be an asset

Contract Duration: 11 months, renewable

Work Modality: office attendance

Remuneration: