Overview
The IT Operations Assistant will deliver standard software and hardware support services, and monitor and maintain information sources to contribute to the effective delivery of IT services.
Key Responsibilities
- Carry-out system and equipment maintenance tasks, such as back-up system data and system protection.
- Undertake basic monitoring and troubleshooting of server systems.
- Respond to basic queries about technology and systems.
- Receive and inspect all incoming assets and report discrepancies in IT materials inventory.
- Perform basic beta testing and support the roll out of new versions of centrally supported software.
- Ensure information is up to date and accurate within inventories, databases, websites, and archives.
- Collate information to be included in standard material such as training documentation and web content.
- Follow set emergency response processes and procedures as required.
Required Experience
- Four or more years of progressively responsible relevant work experience in IT-related projects or technical troubleshooting, IT support, helpdesk operations, data analytics, network administration, or IT infrastructure and networking, or any other related functional area is desirable.
- Academic or professional experience in computer science.
- Has experience resolving level 1 IT issues.
Qualifications
- Completion of secondary school education.
- A post-secondary certificate in computer science, computer engineering or information technology, or any other related functional area is desirable.
