IT Operations Assistant- SSA L4- East Jerusalem

Overview

The IT Operations Assistant will deliver standard software and hardware support services, and monitor and maintain information sources to contribute to the effective delivery of IT services.

Tasks Summary

• Carry-out system and equipment maintenance tasks, such as back-up system data and system protection.
• Undertake basic monitoring and troubleshooting of server systems.
• Respond to basic queries about technology and systems.
• Receive and inspect all incoming assets and report discrepancies in IT materials inventory.
• Perform basic beta testing and support the roll out of new versions of centrally supported software.
• Ensure information is up to date and accurate within inventories, databases, websites, and archives.
• Collate information to be included in standard material such as training documentation and web content.
• Follow set emergency response processes and procedures as required.

Experience Requirements

• Four or more years of progressively responsible relevant work experience in IT-related projects or technical troubleshooting, IT support, helpdesk operations, data analytics, network administration, or IT infrastructure and networking, or any other related functional area is desirable.
• Academic or professional experience in computer science.
• Has experience resolving level 1 IT issues.

Qualification Requirements

• Completion of secondary school education.
• A post-secondary certificate in computer science, computer engineering or information technology, or any other related functional area is desirable.

Other Details

Languages Required: Fluency (level C) in both oral and written communication in English and Arabic language.

Languages Preferred:

Contract Duration: 3 months (with potential extension )

Work Modality:

Remuneration: Competitive salaries per job level