Overview
This role focuses on optimizing UNOPS' use of Atlassian Cloud and other SaaS solutions, contributing to improved collaboration and efficiency. The position involves analyzing business requirements, implementing solutions, and providing training to enhance user adoption and effectiveness of the Atlassian platform.
Tasks Summary
- Perform regular system monitoring tasks on assigned applications, including reviewing system and audit logs, and new Atlassian documentation.
- Administer and maintain the entire Atlassian ecosystem (Jira Software, Jira Service Management, and Confluence), including all third-party add-ons.
- Monitor issues reported, watch for trends in issues, analyze and troubleshoot issues to determine depth and severity and investigate potential workarounds.
- Conduct business needs analysis assessments with relevant stakeholders.
- Provide clear and concise documentation that supports project milestones.
- Actively engage with stakeholders to help them transform complex information into business process flows.
- Create and implement standard templates, defining common and reusable workflows, fields, permission schemes etc.
- Determine ways to optimize and improve Atlassian setups and workflows.
- Assist stakeholders with user acceptance testing, defect reporting and resolution.
- Act as Subject Matter Expert for user experience and usage.
- Assist ITG with identifying and integrating SaaS and other off-the-shelf IT solutions.
- Proactive research and development of IT best practices for systems and processes related to SaaS and other off-the-shelf IT solutions.
- Help solve technical problems through the use of SaaS and other off-the-shelf IT.
- Act as subject matter expert on different technologies and provide recommendations to businesses.
- Provide training including identification of needs, development of materials, communications of changes of platforms, manual maintenance, etc.
- Facilitate training and workshops on the Atlassian Cloud and other IT platforms.
- Promote best practices, share lessons learned and contribute to the wider community of practice.
- Assist selected offices on piloting the solution.
Experience Requirements
- At least 2 years of experience in configuring Jira and Confluence SaaS to deliver business software solutions.
- Administrative-level experience in designing, maintaining, and optimizing Confluence spaces for team collaboration and knowledge sharing.
- Expertise includes leveraging advanced Confluence features (e.g. templates, macros, automations and integrations), managing user permissions and access controls, and monitoring Confluence performance and implementing improvements.
- Proven experience configuring workflows, and issue types to align with Agile methodologies.
- Experience in creating JIRA and Service Desk workflows, including project workflows, security schemes, screen schemes, JIRA vocabulary, permission and notification schemes.
- Desired: Experience in recommending process efficiency/optimization in collaborative settings.
- Desired: Experience with scripting or automation for Atlassian cloud management.
- Desired: Experience in conducting user training, and workshops about Jira & Confluence.
- Desired: Work experience in international organizations.
Qualification Requirements
- Master’s degree (or equivalent) in Computer Science, Mathematics, Engineering, Information Systems or other related scientific or technical discipline or related fields with 2 years of relevant experience OR
- Bachelor’s degree (or equivalent) in any of the above or related fields with 4 years of relevant experience OR
- Technical/Professional Diploma with 6 years of relevant experience OR
- Secondary School Diploma with 8 years of relevant experience.
