Overview
Serve as the primary contact point between evacuated patients, their companions, the contracted hospital, accommodation management, and WHO throughout their stay in Jordan. Responsible for day-to-day coordination, accompaniment, and documentation support.
Key Responsibilities
- Liaise between evacuated patients, companions, contracted hospital, and WHO Jordan project team on day-to-day matters.
- Ensure patients and companions are informed about their care plan, upcoming appointments, available services, and any changes.
- Address patient and companion questions, concerns, and requests promptly, escalating issues requiring WHO intervention.
- Serve as the operational link between WHO, contracted hospitals, and accommodation management, ensuring smooth information flow.
- Follow up with the hospital on appointment schedules, admission plans, and discharge summaries.
- Coordinate day-to-day logistical needs of patients and companions, including transportation and accommodation.
- Maintain complete and updated patient medical records.
- Collect medical reports and discharge summaries.
- Share regular patient updates with the WHO team.
- Schedule and follow up on all medical appointments and procedures.
- Track and resolve delays or scheduling issues.
- Accompany patients to all medical visits and procedures.
- Facilitate communication between patients and healthcare providers.
Required Experience
At least 2 years of relevant experience in health, humanitarian, or coordination role; prior experience with displaced persons, refugees, or patients in humanitarian and emergency settings is a strong asset; Experience within WHO, UN Agencies, or an international NGO is an asset.
Qualifications
Bachelor's degree in is required, background in medical field is preferred.
