Overview
The Protection Case Management Associate supports activities relating to registration, refugee status determination, and resettlement to ensure the implementation of operational policies and compliance with protection and solutions strategies.
Key Responsibilities
- - Assist in the implementation of registration strategies and methodologies for populations of concern (PoC).
- - Assist in the supervision and daily running of registration team activities, where required.
- - Carry out interviews and assessments, as applicable, in line with individual case-processing policies and standard operating procedures relating to registration, RSD, and resettlement.
- - Provide counselling to, and respond to queries from asylum seekers and refugees.
- - Support timely identification and referral of persons with specific needs for protection intervention and follow-up.
- - Assist in development of a protection strategy for registration, RSD, and/or resettlement for the Operation.
- - Review special cases and following up on status of cases from resettlement submission to departure.
- - Assist in monitoring individual case processing trends and in compiling and analysing statistics related to individual case processing.
- - Maintain accurate and up-to-date records and statistics related to all work on individual cases, ensuring that proGres database is properly updated.
- - Assist in developing and maintaining updated tools to ensure that PoC have access to accurate information on UNHCR individual case-processing policies and procedures.
- - Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility.
- - Perform other related duties as required.
Required Experience
- 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher.
- Essential: Ability to conduct interviews, to analyse and report on the situation of the beneficiaries. Research and analytical skills. Excellent oral and written communication skills.
- Desirable: Working experience with procedures and principles related to registration, resettlement, and RSD. Previous work experience in the field of International Refugee Law and Human Rights Law. Experience in counselling asylum seekers or refugees. Experience in working with vulnerable or traumatized individuals. Experience in working with UNHCR PRIMES proGres software.
Qualifications
- High School Diploma or Bachelor or equivalent or higher.
- Certificates and/or Licenses: Law; International Law; Political Sciences; International Relations; Social Sciences.
