Overview
Interns will assist IRC’s walk-in team with daily activities to support refugees, asylees, and other humanitarian immigrants in the Baltimore metropolitan area. The role involves working directly with clients to assist with navigating walk-in services.
Key Responsibilities
- Assist clients remotely or in-person with services such as activating EBT cards, applying for Social Security cards, or obtaining Maryland ID cards.
- Assist clients to coordinate transportation to medical and other required appointments.
- Conduct remote, office, home or community-based orientation sessions on topics such as opening bank accounts, using EBT cards, or using public transportation.
- Assist with service documentation through case-notes and case file maintenance.
- Other duties as assigned.
Required Experience
- Prior experience and interest working with refugees and immigrants preferred.
- Prior experience and interest in case management or social work preferred.
- Ability to work independently and as a team member in a fast-paced and global environment.
- Flexible and reliable, with outstanding attention to detail.
- Strong problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office applications (Word, Excel, Outlook) and web-based applications (databases, Box).
- Valid driver’s license, reliable access to a vehicle with current insurance and the ability to travel regularly throughout Baltimore preferred.
