Overview
The role involves being the first point of contact for supporters and the public, responding to enquiries across multiple channels to inspire and engage supporters through outstanding communication and service. The purpose is to deepen engagement and support for Oxfam's mission.
Key Responsibilities
- Respond to enquiries across multiple channels with professionalism and enthusiasm.
- Use knowledge of Oxfam’s work to ensure every interaction leaves a lasting positive impression.
- Champion the voice of our supporters.
- Identify opportunities to enhance supporter experience.
- Continuously improve the way Oxfam connects with supporters.
Required Experience
- Strong understanding and expertise in providing quality service and customer care across various channels.
- Ability to interpret and use significant quantities of information.
- Proven time management, organisational skills, and attention to detail.
- Ability to manage a varied workload in a fast-paced environment.
- Ability to be resilient and use excellent interpersonal skills within the team.
- Strong IT/database skills.
