Overview
The Head of Value Management Office (VaMO) is a senior leadership role responsible for operationalizing the CIO’s strategy, creating feedback mechanisms, and driving the adoption of agile practices to ensure alignment between strategic priorities, investments, performance, and outcomes.
Key Responsibilities
- Lead operations of cross-functional product teams embedding DevOps and lean-agile practices.
- Ensure operational data quality and robust IT service management processes.
- Define and monitor service levels and KPIs.
- Oversee IT budgeting, forecasting, cost optimization, and financial performance.
- Manage vendor relationships and sourcing strategies.
- Oversee onboarding/offboarding processes, internal agile training, and documentation/knowledge management.
- Enable decision-making via performance metrics.
- Foster a culture of accountability, user-centricity and continuous improvement.
- Promote cross-functional collaboration.
- Facilitates governance and leadership meetings.
- Translate IT strategy into operational plans, initiatives, and measurable outcomes.
- Lead lean-agile execution of digital programs and transformation initiatives.
- Drive standardization, scalability, and process maturity across IT functions.
- Ensure compliance with internal policies, security standards, and regulatory requirements.
- Partner with CISO and internal audit on risk mitigation and business continuity.
- Maintain robust controls over IT assets, data, and processes.
- Lead the enterprise architecture function, including the Solution Architect Community of Practice and own the ICRC architecture repository (Orbus).
- Ensure alignment of architectural dependencies and roadmaps with institutional strategy.
Required Experience
10+ years of experience in IT leadership roles, including at least 5 years in operational or service delivery management. Proven experience leading large-scale IT operations and transformation programs. Strong exposure to relevant domains, such as IT service management (ITSM), IT asset management, cybersecurity and data privacy, enterprise application lifecycle management, IT audit and quality, vendor management, enterprise and solution architecture, and organizational design.
Qualifications
Bachelor’s or master’s degree in Computer Science, Information Systems, Business Administration, or a related field. Solid knowledge of recognized frameworks and methodologies (e.g. ITIL, COBIT, TOGAF, PMI), ideally supported by relevant certifications. Certified SAFe practitioner (Agile at Scale), ideally at SPC level.
