SafeLine Operator & Case Manager

United Nations Population Fund - UNFPA

Volunteer Closes 19 May 2026 4 days left

Overview

Support the implementation, monitoring, and reporting of GBV programmes, including assisting in coordination efforts and supporting partners in delivering quality GBV services.


Key Responsibilities
  • Support the implementation of community feedback mechanisms, including the SafeLine
  • Respond to calls received through the SafeLine hotline, ensuring timely and accurate information is provided to affected communities.
  • Manage face-to-face engagement activities with volunteer groups, including conducting regular follow-ups and organizing coordination meetings with them.
  • Contribute to the rumor tracking and analysis system, including monitoring online channels on a regular basis, collecting and classifying rumors according to their credibility and potential impact, analyzing their source, intent and reach, supporting the referral of high-risk rumors to relevant stakeholders.
  • Support the development of analytical reports to provide stakeholders with information for decision-making and response planning.
  • Support both the AAP Advisor in organizing meetings, trainings, and events to strengthen AAP efforts and build the capacity of partners.
  • Contribute to coordination and collaboration with the PSEA Network and the Risk Management in information gathering, analysis, and appropriate response to rumors and related issues.
  • Perform other duties as required
  • follow up with sector focal points and ensuring updated referral mechanisms are functioning effectively.
  • follow the regular updating and verification of service maps, partner directories, and focal point contact lists across sectors and stakeholders.
  • update operational dashboards, ensuring timely production of accurate data, trends, and performance.
Required Experience

7 years

Qualifications

Bachelor's degree in Humanitarian affairs, human rights, law, social sciences, development studies, international relations, and/or related social science fields

Other Details
Languages Required
Arabic, Level: Fluent, Required English, Level: Fluent, Required Kurdish, Level: Fluent, Required
Languages Preferred
Not specified
Contract Duration
11 months
Work Modality
Onsite
Remuneration
Entry lump sum (one-time payment): USD 350 Monthly Volunteer Living Allowance (VLA): USD 1,287.18 Danger and Hardship Differential depending on the hardship classification and family/non-family status of the duty station.
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