Overview
Serve as the system owner for USRAP components of the organization's migrant/beneficiary systems and interfaces, coordinating management and prioritization of the product backlog and clarifying program requirements.
Key Responsibilities
- Serve as agile product owner for USRAP-related features of migrant related systems.
- Coordinate management and prioritization of the product backlog.
- Clarify USRAP program requirements for the Development Team.
- Serve as primary subject matter expert for the USRAP workflow.
- Liaise with Lead Business Process Owner for MiMOSA, Information Systems Officer for RMM, and MHI Manager regarding reporting and workflow requirements.
- Collaborate with MiMOSA Project Team and Department of State’s Bureau of Population, Refugees, and Migration (PRM)/Refugee Processing Center (RPC) regarding project goals, milestones and deliverables.
- Serve as USRAP focal point for the Receiving Mission Interface (RMI).
- Create and define reporting business requirements related to SLAs and KPIs.
- Provide functional oversight and technical guidance to the Senior Project Associate, Data Integrity and Reporting.
- Oversee quality assurance of data entry and procedures for United States arrivals.
- Support documentation, tracking, and reporting of information-security gaps and remediation actions.
- Identify, analyze, and recommend innovative solutions that enhance operational efficiency and user experience.
- Coordinate at mission level with National Programme Coordinator and USRAP Risk and Compliance functions.
- Maintain and monitor confidentiality of all USRAP matters.
- Perform other such duties as may be assigned.
Required Experience
- Extensive knowledge of the USRAP programme and processes, particularly in program integrity, compliance and information security.
- Extensive knowledge of the START system and its integration with IOM institutional and programmatic tools and systems including MiMOSA and RMI.
- Extensive knowledge of the MiMOSA system including the user interface and database.
- Experience in software development and PaaS application.
- Familiarity with enterprise information technology infrastructure such as Azure, Microsoft 365, cloud hosting and VPN.
- Experience and knowledge of tools and methodologies used in planning, design and implementation of business applications and data modelling.
- Proven direct experience with innovative solutions is required.
- Demonstrated understanding and effective application of project and quality disciplines including project management and donor reporting.
- Demonstrates effective application of knowledge and understanding of project and quality disciplines.
- Demonstrated data analytical skills required.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, external partners, executives, managers, and subject matter experts.
- Excellent problem-solving skills design, coding and debugging skills.
- Proven personal ownership and ability to set and meet high professional standards, flexible and responsive work style with minimum supervision.
- Strong written and verbal communication skills and ability to effectively communicate with and lead a team.
- Critical thinking, problem solving, design, and most critically, attention to performance, scalability, reliability, availability at the system and component level.
- Skills in conducting quality assurance, software audit and end user training.
Qualifications
- Master’s degree in Business Administration, Computer Science, Information Technology, or a Social Sciences or a related field from an accredited academic institution with five years of relevant professional experience; or,
- University degree in the above fields with seven years of relevant professional experience.
