Overview
The Infrastructure Engineer focuses on Office IT Infrastructure and Project Management, owning the delivery of infrastructure changes and maintaining high-quality operations in Country Offices.
Key Responsibilities
- Design and implement upgrades to CO IT facilities (power, cooling, racks, structured cabling, AV systems), producing layout drawings and implementation plans.
- Design LAN/WAN topologies and network segmentation to ensure secure and reliable office connectivity.
- Coordinate cross-functional activities within ITS, Security, and Applications teams to de-risk changes and ensure resilient outcomes.
- Produce operational SOPs, acceptance tests, and handover documentation, mentoring analysts on execution quality and safety.
- Own operational monitoring of regional links (WAN/Internet); analyze trends, identify chronic issues, and coordinate remediation with ISPs and links management.
- Manage end-to-end tasks for link provisioning, upgrades, migrations, and cancellations; maintain schedules and stakeholder communications.
- Collaborate with the NOC on diagnostics and escalations to maintain link availability targets (>98%).
- Prepare procurement packages (specs, evaluation criteria) for links and infrastructure equipment; collaborate with GCS Procurement on solicitations.
- Lead vendor engagements in local markets to evaluate new infrastructure products; produce comparative assessments (fit, reliability, cost, support).
- Coordinate with Global Vendor Managers to ensure SLA compliance and escalate performance gaps.
- Apply infrastructure standards and methods across COs, performing regular compliance reviews and remediating gaps.
- Participate in daily stand-ups and biweekly iteration planning to execute tasks prioritized in the single integrated product backlog.
- Update task progress in Azure DevOps (ADO) and manage operational incidents via ServiceNow.
Required Experience
- Master’s degree with 5 years of experience or Bachelor’s with 8+ years of relevant IT experience.
- Infrastructure Facility Design: Skilled in technical facility layouts (Power, Cooling, Racks) and upgrade planning.
- Network Link Analysis: Advanced ability to perform performance analysis and technical remediation for WAN/LAN topologies.
- Standards Application: Skilled in applying IT infrastructure standards and performing compliance auditing.
- Business Coordination: Skilled in procurement package development and vendor evaluation writing.
- Agile Proficiency: Skilled in backlog management using Azure DevOps and incident tracking in ServiceNow.
Qualifications
- Master’s degree or Bachelor’s degree.
- Cisco Certified Network Associate (CCNA): Mandatory for network infrastructure and routing knowledge.
- ITIL 4 Foundation or CLCNF (Cisco Collaboration Conferencing) or SAFe POPM (Product Owner/Product Manager): Recommended for navigating the Agile product team structure.
