Overview
Provides functional support for the Red Loop information system/application, ensuring data accuracy and assisting users with system-related issues.
Key Responsibilities
- Identifies, diagnoses and resolves level 1 and 2 problems with the information system/application and escalates to level 3 if necessary
- Manages and maintains the data referential according to the internal rules and procedures
- Ensures that all users have the correct access rights according to internal rules and confidentiality
- Diagnoses, describes, reports malfunctions accurately and suggests improvements to the application responsible
- Delivers regular reports. Controls and ensures data quality. Instructs users to make the necessary corrections
- Participates to the UAT campaigns
- Contributes to the evolution and maintenance of tools by reporting recurrent incidents to the project and maintenance team
- Maintains adds to the knowledge Database so that the central service desk is able to solve as many problems as possible
- Performs functional testing in UAT and sanity check in PROD environment
- Updates the Workflow Responsibility Matrix
- Provide insights and recommendations based on the analysis of users’ requirements
- Deliver training programs to educate users on the functionality and usage of applications
- Brief new colleagues on the applications (HQ & Field)
Required Experience
- 6 to 9 years of professional experience with 4+ years’ experience in similar field
- Experience in a CRM, ideally Microsoft Dynamics
- Proven experience in the use, deployment, or training on information systems
- Experience in participating or in leading projects (Prince 2, PMI, SAFe certification is an asset)
Qualifications
Bachelor’s or master’s degree in Information Management Systems, Computer Science Computer Engineering or equivalent
