Overview
Provide ongoing support for World Bank Group Office staff in Nouakchott, Mauritania, managing a range of information technologies and addressing technical issues.
Key Responsibilities
- Works directly with customers to diagnose problems and assess comfort levels with technology.
- Assesses complex, non-routine problems and serves as a first/second point of contact for resolution.
- Conducts diagnostics of business technology problems across multiple systems and platforms.
- Supports and maintains the end-user environment, including hardware configuration, software installation, and troubleshooting.
- Participates in facilities work, vendor management, security, and business continuity activities.
- Supports installation, maintenance, and upgrades to local networks and communications infrastructure.
- Disseminates information on common problems and tracks trending issues.
- Recommends and provides IT training sessions to staff.
- Evaluates and pilots new products and services.
- Attends training sessions and maintains working knowledge of IT trends.
- Administers information security standards and enforces technology standards.
- Supports technology adoption through training and coaching.
Required Experience
- Bachelor’s degree with no experience required or equivalent combination of education and relevant experience.
- Strong user support skills.
- Understanding of Microsoft Active Directory, DNS service and other networking methods and technologies.
- Strong knowledge of IT Service Management and experience of ITIL best practices.
- Experience in working in Agile teams using Scrum/Scale agile framework and updating the product backlog in Azure Dev Ops or ServiceNow.
- Demonstrated ability to configure teams, boards, analytics and queries in Azure DevOps.
- Demonstrated ability to create dashboards in Power BI and design workflow using PowerApps/Power Automate.
- Good knowledge and experience of setting up and supporting Videoconference Facilities.
- General knowledge of the mission and business requirements of the World Bank Group.
- Proven ability to work independently as well as in a team environment.
Qualifications
- Bachelor’s degree with no experience required or equivalent combination of education and relevant experience.
- Preferred certifications: ITIL Foundation, Scrum, Azure DevOps, Power Bi/Power App/Power Automate
