Overview
The Media Monitoring Assistant will validate AI-flagged content, manage data, and report on social tensions using the eMonitor+ platform.
Key Responsibilities
- Monitor digital media platforms using the eMonitor+ platform, screening for content linked to civic contentiousness and social tensions.
- Manually review flagged content identified by AI-based classifiers, applying cultural and linguistic competencies.
- Identify, tag and classify flagged content into primary focus areas: misinformation and disinformation; hate speech, incitement and identity-based violence; political polarization and institutional trust erosion; and online violence against women, journalists and marginalized groups.
- Monitor and flag emerging social tensions, coordinated disinformation campaigns or novel hate speech terminology.
- Provide feedback to the team regarding the AI's accuracy to help calibrate and improve machine learning models.
- Contribute to the review and refinement of monitoring methodology and keyword dictionaries.
- Classify content according to UNDP-defined coding frameworks, ensuring accuracy, neutrality and consistency.
- Manually analyse large volumes of media content on a regular basis, meeting monthly targets.
- Provide day-to-day support in consolidating and organizing existing data sources.
- Maintain secure, organized and accessible digital archives and datasets within eMonitor+.
- Assist in drafting regular analytical reports, compiling media monitoring findings, and highlighting key trends.
- Contribute inputs to internal monitoring briefs and analytical summaries.
- Flag emerging trends and risks related to the information environment to the project team.
- Assist in visualizing findings via dashboards and summary tables.
- Document lessons learned, operational challenges and best practices.
- Participate in internal exchanges to enhance capacities in media literacy and digital monitoring methodologies.
- Coordinate with UNDP staff, national institutions and civil society partners as required.
Required Experience
- Minimum of 5 years (with high school diploma) or 2 years (with bachelor’s degree) of progressively responsible communication support or social media monitoring experience is required.
- Experience in the usage of computers and office software packages (MS Word, Excel, etc) including data organization, data analysis and reporting.
- Experience or demonstrated interest in human rights, social cohesion, prevention of hate speech and harmful online content, countering disinformation, or analysis of social tensions and grievances, including through academic studies, research, volunteering, or professional experience.
- Experience or strong interest in media monitoring, fact-checking, content moderation, journalism or digital rights.
- Proven experience in a similar position at UN Agencies or other development partners will be an asset.
- Experience in development assistance or related work for a development organization, consulting company, or NGO will be an asset.
Qualifications
Secondary education is required, or University Degree (Bachelor's) in Journalism, Communication, Public Relations, Sociology, International Relations, or another relevant field is required, or an equivalent field will be given due consideration.
