Overview
The Fund Raising Officer (Loyalty & Retention) is responsible for strengthening long-term relationships with individual donors to ensure sustainable fundraising growth. The role supports the planning, implementation, and monitoring of donor retention, cultivation, and value maximization strategies.
Key Responsibilities
- Supporting planning and implementation of loyalty and retention activities
- Data collection and analysis
- Cross functional coordination and support
- Administrative and financial support
Required Experience
- Minimum of 1 year of relevant work experience in marketing, promotional or fundraising areas is required.
- Demonstrated experience in supervising people is required.
- Knowledge of donor retention, loyalty, and supporter engagement strategies, preferably within fundraising or nonprofit environments is required.
- Ability to collect, analyze, and interpret fundraising and donor performance data to generate actionable insights is essential.
- Experience in conducting desk research, market analysis, and benchmarking of industry best practices is required.
- Good working knowledge of Ms Office applications particularly Excel is essential.
- Proven ability to build and maintain effective working relationships with internal stakeholders, external partners, suppliers, and service providers.
- Strong collaboration and teamwork skills, with the ability to work effectively in a cross-functional environment.
Qualifications
Completed first level university degree in Marketing, Advertising, Communication, Sciences, Business Administration or another related humanistic field is required.
