Overview
The ICT Associate will provide local ICT support for the Nairobi office, ensuring timely and reliable technical assistance to personnel. The role focuses on hands-on support, infrastructure maintenance, and user engagement.
Key Responsibilities
- Provide first-contact resolution for ICT incidents via phone, chat, email, walk-in, or remote support.
- Install and configure UN Women standard ICT hardware and software.
- Maintain a complete and accurate inventory of all ICT assets.
- Deliver training on standard computing and productivity tools.
- Serve as the local ICT point of contact for the Nairobi office.
- Provide audiovisual conferencing support for onsite, offsite, virtual, and hybrid environments.
Required Experience
- At least six years (or 3 years with a bachelor’s degree) progressively responsible experience in ICT helpdesk support, desktop administration, and end-user services, is required.
- Experience with Microsoft 365 end-user support is required.
- Experience with ITSM ticketing tools is required.
- Experience with basic network troubleshooting and local infrastructure support is required.
- Proven experience in ICT support and audiovisual conference across multiple platforms such as MS Teams and Zoom is required.
- Experience supporting in SharePoint and ERP systems is desirable.
- Experience working in a UN system organization or international organization is desirable.
Qualifications
- Completion of secondary education is required.
- Bachelor's degree in information technology or relevant equivalent field is an asset.
- Relevant IT certifications or professional training in Information Technology, Computer Science, or related fields (e.g., CompTIA, ITIL, Microsoft Certified Professional) are desirable.
