Overview
Designs, architects, and governs enterprise Audio Visual and Video Conferencing (AV/VC) solutions to enable seamless collaboration for a global workforce. Ensures AV/VC infrastructure is reliable, scalable, and aligned to workforce experience outcomes.
Key Responsibilities
- Leads end-to-end AV/VC system design across all room typologies.
- Develops and maintains enterprise AV/VC design standards, reference architectures, and room taxonomy frameworks.
- Produces detailed design documentation including system schematics, signal flow diagrams, equipment schedules, bills of materials, and as-built documentation.
- Designs solutions across Cisco and Microsoft Teams Rooms (MTR) ecosystems.
- Evaluates and recommends AV/VC hardware and software platforms.
- Incorporates occupancy detection, presence-based activation, and workspace intelligence capabilities into AV/VC designs.
- Owns and governs enterprise AV/VC design standards.
- Maintains and evolves the AV/VC room taxonomy.
- Leads design reviews and quality assurance processes for new and retrofitted AV/VC spaces.
- Partners with the Experience Product Owner to align AV/VC design standards to XLA frameworks and DEX measurement requirements.
- Manages relationships with AV/VC vendors, integrators, and implementation partners.
- Evaluates emerging AV/VC platforms and technologies.
- Provides technical oversight during installation and commissioning phases.
- Engages with facilities, real estate, IT infrastructure, and security teams to integrate AV/VC design requirements into workplace planning and construction projects.
- Communicates AV/VC design decisions, standards updates, and project status to leadership and business stakeholders.
- Acts as the organization's subject matter expert on AV/VC design.
- Provides third-level technical escalation for complex AV/VC issues.
- Contributes to AV/VC monitoring and alerting strategy.
Required Experience
- Minimum of 8 years of relevant experience with a Master’s degree, or at least 10 years of relevant experience with a Bachelor’s degree, or an equivalent combination of education and experience.
- Demonstrated experience designing and implementing enterprise-scale AV/VC solutions across diverse space typologies within a large, geographically distributed organization is required.
- Demonstrated experience with Cisco AV/VC ecosystems — including Webex Devices, Control Hub, and Cisco room systems — is required.
- Demonstrated experience with Microsoft Teams Rooms design, deployment, and management — including Teams Admin Center and Microsoft Pro Portal — is required.
- Demonstrated experience producing professional AV/VC design documentation including system schematics, signal flow diagrams, and bills of materials is required.
- Demonstrated experience in executive-level presentation and communicating complex technical design decisions as compelling narratives to senior leadership is required.
- Experience with control systems programming (e.g., Crestron, AMX, Extron) and digital signal processing (DSP) configuration is strongly desired.
- Familiarity with AVoIP protocols, networked AV architecture, and AV/IT convergence principles is strongly desired.
- Experience with workspace intelligence tools — including occupancy sensors, presence detection, and room analytics platforms — is an advantage.
- Experience evaluating and managing AV/VC vendor and integrator relationships in an enterprise environment is an asset.
Qualifications
- Master’s degree or Bachelor’s degree or an equivalent combination of education and experience.
- CTS-D (Certified Technology Specialist — Design), awarded by AVIXA (Required).
- CTS (Certified Technology Specialist), awarded by AVIXA (Preferred).
- Cisco Collaboration certification (e.g., CCNA Collaboration, Cisco Certified Specialist — Collaboration) (Preferred).
- Microsoft Teams Rooms certification or equivalent Microsoft collaboration credential (Preferred).
- Audiovisual Network Professional (ANP), awarded by AVIXA (Preferred).
