Overview
Support partner organizations in implementing quality Protection Case Management services through mentoring, technical guidance, and capacity strengthening. The role involves direct management of protection cases initially, progressively transferring responsibilities to partner caseworkers.
Key Responsibilities
- Identify, assess and manage protection cases.
- Conduct intake, protection risk assessments, safety planning, case planning, referrals, follow-up and case closure.
- Lead case management interventions and gradually involve partner caseworkers.
- Conduct joint case management activities and facilitate transfer of case responsibilities.
- Model best practices in risk assessment, risk mitigation, case planning, documentation, ethical decision-making and client-centered approaches.
- Provide technical guidance to partner caseworkers on protection risks.
- Provide mentoring, coaching and technical support to partner caseworkers.
- Facilitate on-the-job learning through case debriefs, role-play exercises and reflective practice sessions.
- Conduct regular case file reviews and provide feedback.
- Support partner caseworkers in applying protection principles and case management standards.
- Monitor compliance with protection case management standards and internal SOPs.
- Support quality assurance processes and ensure QA findings inform capacity-building plans.
- Identify capacity gaps and communicate learning needs.
- Introduce, adapt and systematize supervision tools and best practices.
- Coordinate with internal and external stakeholders.
- Support service mapping and referral pathway updates.
- Maintain accurate records of mentoring activities, case file reviews and quality assurance findings.
- Prepare weekly and monthly reports on partner progress, mentoring activities and quality assurance outcomes.
- Contribute to project monitoring, learning and reporting requirements.
- Proactively flag implementation risks, capacity blockers and escalation needs.
Required Experience
Minimum 3 years of professional experience in Protection Case Management. Demonstrated experience providing technical supervision, mentoring or coaching to case workers. Experience conducting trainings and capacity-strengthening activities. Experience working with local partners, NGOs or community-based organizations is highly desirable. Experience with case file review, quality assurance processes and implementation of case management standards. Experience working in humanitarian settings is required. Experience working in hard-to-reach, frontline or high-risk operational contexts is highly desirable.
Qualifications
Bachelor's Degree in Social Work, Psychology, Law, Human Rights, International Development or another relevant field.
