Overview
The Customer Service Advisor will deliver outstanding customer service across all site operations, with a focus on supporting the eCommerce function. The role involves managing customer enquiries, feedback, and complaints, and reconciling returns and processing refunds.
Key Responsibilities
- Manage internal and external customer enquiries, feedback and complaints, ensuring all queries are resolved within agreed timeframes and in line with service level KPIs.
- Provide clear, accurate and concise information using a variety of communication channels.
- Reconcile returns and process refunds efficiently and accurately.
- Contribute to continuous improvement initiatives.
Required Experience
Skilled in managing customer enquiries via Live Chat and email across various online marketplaces.
