Overview
The Quality Improvement Program Manager will ensure the smooth running of the programme’s activities, including strategy implementation and project management. The role provides technical expertise and manages resources.
Key Responsibilities
- Establish the general direction of the Programme in accordance with the Coordinator.
- Develop and formulate strategies to enhance the Programme and its activities.
- Supervise the projects of the program, including design, development, and formulation of project documents.
- Lead and coordinate regional capacity-building and project implementation.
- Assess project progress, coordinate effective implementation, and adjust priorities.
- Manage sensitive and complex files and propose solutions.
- Supervise the smooth running of tools and systems developed to measure quality of services and increase interoperability.
- Monitor and report on performance and results.
- Set up annual work plan, determining priorities and allocating resources.
- Design and implement key performance indicators for services.
- Identify improvement opportunities and implement them.
- Carry out administrative tasks necessary to the functioning of the programme.
- Give technical support, advice, and find solutions to team members.
- Provide information and advice on complex technical issues.
- Provide in-time business and technical analysis.
- Serve as the focal person for coordination and management of programme activities with other stakeholders.
- Respond to complex technical queries from designated operators.
- Implement and promote tools and systems to measure quality of services and increase interoperability.
- Participate in meetings and provide substantive expertise.
- Prepare and manage the budget of the Programme, supervise expenditures and corrective actions.
- Manage, guide, assess, and develop staff under supervision.
- Control content and ensure effective preparation and issuance of IB circulars and UPU quality measurement and interoperability reports.
- Prepare substantive input for position papers and reports for UPU bodies.
- Advise the chairperson(s) of groups in charge of Quality Service.
- Organize meetings, actively participate, and write reports.
Required Experience
With first university degree 9 years is required. With advanced university degree 7 years of experience in the field of postal operations and/or similar logistics services is required.
Qualifications
First level university degree (Bachelor or similar) or advanced university degree (Master or similar) in supply-chain, logistics, economics / IT / exact sciences (statistics, mathematics for example) / business administration or a related field. Good knowledge of international postal rules and regulations in the domain covered by the position is required. Good knowledge of quality of service is required. Knowledge of postal operations and logistics is required. Knowledge of the organization and the work done in a sorting and distribution center is required. Knowledge of UPU standards pertaining to Electronic Data Interexchange (EDI) is required. Knowledge of project management is required.
