Overview
The Programme Management Officer (Case Management System) will lead the business requirements clarification phase for an integrated Case Management System and draft documentation for the request for proposals process.
Key Responsibilities
- Leads the business requirements clarification process for the Case Management System.
- Develops and implements the workplan, methodology and stakeholder engagement approach for the business analysis phase.
- Conducts structured consultations, interviews and workshops with relevant departments, divisions and judicial stakeholders.
- Analyses current judicial and administrative processes related to case intake, filing, registration, document circulation, records handling, internal collaboration, publication support and retrieval of case-related information.
- Identifies process bottlenecks, risks, dependencies and opportunities for standardization, digitization and improved internal controls.
- Oversees the drafting of procurement-ready requirements and tender documentation inputs.
- Prepares comprehensive business, functional and high-level technical requirements for an integrated Case Management System.
- Ensures that the requirements cover electronic filing and registration, internal and external transmission of documents, centralized case file management, workflow automation, access control, audit trails, search and retrieval, reporting, dashboards and interoperability with existing systems.
- Coordinates the preparation of judicial process maps, workflow diagrams, use cases, user stories, role profiles and permissions matrices.
- Drafts and consolidates substantive inputs for the scope of work, statement of requirements, evaluation approach and other documentation for the request for proposals process.
- Supports governance, coordination and quality assurance.
- Establishes and maintains effective coordination among stakeholders.
- Advises on data governance, information classification, digital sovereignty, security, business continuity and records management considerations.
- Monitors progress against milestones, identifies implementation risks and issues, and proposes corrective actions or escalation.
- Ensures that all documentation is complete, consistent, traceable and suitable for internal review, decision-making and market solicitation.
- Provides support during the procurement preparation phase.
- Provides technical and programme management input during the finalization of the request for proposals package and related market engagement activities.
- Supports the clarification of bidder questions related to the business context and operational requirements.
- May participate in the review and comparative assessment of proposals received.
- Performs other related duties as assigned.
Required Experience
A minimum of seven years of progressively responsible experience in programme or project management, business analysis, information systems planning, digital transformation, or related fields is required. Experience with case management systems, document management systems, judicial workflow systems or enterprise content management solutions is required. Experience supporting the preparation of solicitation documents, requests for proposals or comparable procurement documentation is required. Experience in an international organization, public institution, court, tribunal or similarly complex governance environment is required. Experience facilitating stakeholder consultations and translating operational needs into structured deliverables for system selection is desirable. Knowledge of data governance frameworks, digital sovereignty considerations, and security requirements applicable to judicial institutions is desirable. Experience in drafting business, functional and technical requirements for complex information systems is required.
Qualifications
An advanced university degree (Master's degree or equivalent) in business administration, public administration, information systems, computer science, information management, law, project management or a related field is required. A first-level university degree (Bachelor's degree or equivalent) in the specified fields in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
