Consultant for Informal Conflict Resolution

Overview

Provide informal dispute resolution services to UN personnel through in-person and virtual engagement, maintaining confidentiality and providing systemic feedback as needed.

Key Responsibilities

• Provide alternative dispute resolution services to employees.
• Conduct mediation by helping parties resolve workplace conflicts.
• Maintain neutrality, impartiality and confidentiality.
• Assist in the delivery of outreach initiatives and conduct skill-building activities.
• Offer advice on dispute resolution techniques.
• Work collaboratively to achieve solutions to employment related problems.
• Develop relationships with visitors and advise on available services.
• Assist in follow up to receive feedback and advise visitors of further available services.

Required Experience

A minimum of seven years of progressively responsible professional experience in dispute resolution, managerial or legal is required. Experience providing informal conflict resolution services in the workplace is required. Experience working in an international organizational setting is desirable.

Qualifications

An Advanced university degree (Master’s degree or equivalent degree) in conflict resolution, law, social sciences or a related field is required. A first university degree with the relevant combination of qualifications and experience may be accepted in lieu of the advanced university degree.

Other Details