Overview
The Community Navigation Specialist serves as a bridge between clients and community-based service providers, helping clients navigate systems, access required services, and build confidence in managing future processes independently.
Key Responsibilities
- Conduct outreach to eligible client populations.
- Provide individualized navigation and support to help clients understand the referral process and how to access appropriate community resources.
- Assist clients with scheduling intake appointments and support timely completion of referral activities.
- Conduct regular follow-up with clients to address barriers to engagement and encourage successful completion of required appointments and activities.
- Maintain accurate tracking systems to monitor client progress, referrals, appointments, and outcomes.
- Assist clients in accessing required services related to their pathway to permanent residency, including scheduling appointments with certified healthcare providers and other required service partners.
- Support clients in navigating appointment systems, transportation options, interpretation resources, and other logistical needs that may impact appointment attendance.
- Provide practical guidance that empowers clients to independently navigate service systems and manage future appointments.
- Identify barriers and connect clients with appropriate resources to help address them that may prevent clients from completing required appointments and follow-up activities.
- Coordinate with service providers to support continuity of care and successful client engagement while maintaining appropriate professional boundaries.
- Build rapport and provide strengths-based guidance that promotes client self-sufficiency and confidence in navigating systems.
- Ensure services are delivered in a culturally responsive, trauma-informed, and client-centered manner.
- Connect clients with community resources that support long-term stability, integration, and successful attainment of personal goals.
- Promote equitable access to services and support informed decision-making by clients regarding available services and referrals.
- Document all client interactions, referrals, appointments, outcomes, and follow-up activities in accordance with program and organizational requirements.
- Input client data into relevant databases and assist with reporting activities as needed.
- Collaborate effectively with coworkers, accredited immigration legal services providers, healthcare partners, interpreters, and community organizations to support client success.
- Maintain positive working relationships with established community partners and service providers to facilitate effective referrals and service coordination.
- Participate in staff meetings, training opportunities, and partner convenings as required.
- Perform other related duties as assigned, including support for broader client services and organizational initiatives.
Required Experience
Relevant professional experience in human services field, community services navigation, or nonprofit program required; minimum of 2 years of experience strongly preferred. Experience with immigrant and refugee populations preferred; lived experience valued.
Qualifications
Undergraduate degree or equivalent experience.
