Overview
The Head of Support – Niger / Central Sahel MCO is responsible for ensuring high-quality, compliant, and efficient support to NRC’s operations in Niger, while contributing to MCO-level support coherence and harmonization.
Key Responsibilities
- Line management for Niger support managers / coordinators, including Finance, HR/Admin, Logistics and ICT.
- Member of the Country Management Group / Multi-Country Management Group.
- Ensure compliance with and adherence to NRC policies, guidance, handbooks, donor requirements and auditor requirements.
- Facilitate support functions’ strategic input to the development and implementation of the Central Sahel strategy, Niger operating plans and relevant MCO priorities.
- Provide input on operational support in proposal development and coordinate and align operational support with programme plans and operational feasibility in Niger.
- Responsible for ensuring quality and timely support to project implementation in Niger.
- Facilitate the Master Support Budget, Niger country-level budgets and BPO development.
- Responsible for the strategic development of Niger support structures, technical systems, human resource capacity and allocation.
- Responsible for development and contextualization of Niger-specific technical SOPs, guidelines and tools.
- Responsible for organisational learning related to programme support, including lessons from Niger operations and relevant MCO support harmonization, as well as for technical capacity building of Niger / MCO support staff.
Required Experience
- Minimum 4 years’ experience from a senior management position in a humanitarian/recovery context.
- Experience working in complex and volatile contexts.
- Strong knowledge of Finance, HR/Admin, Logistics and ICT support systems in humanitarian operations.
- Allocation of resources and costs expertise, including support budget oversight and internal controls.
- Documented results related to the position’s responsibilities.
- Knowledge of own leadership skills/profile and ability to build trust across functions.
- Strong knowledge of the Niger context, including administrative, operational and legal requirements relevant to NGO operations.
- Knowledge of the Central Sahel humanitarian context and ability to work effectively in a multi-country management structure.
- Experience managing support functions in insecure, access-constrained and fast-changing environments.
- Experience strengthening internal controls, compliance systems, cost-efficiency and support service quality.
- Experience with change management, restructuring, scale-up/down, or multi-country coordination is an asset.
