Overview
The Operations Assistant supports the effective delivery of ICT, administrative, and premises management services within UNICEF Argentina Country Office. The role contributes to business continuity, operational excellence, and an enabling work environment.
Key Responsibilities
- Provide first-level ICT support including logging and processing service requests.
- Maintain physical and logical ICT infrastructure security.
- Support events with ICT and audiovisual equipment.
- Provide hardware and software support to users.
- Assist in ICT initiatives implementation.
- Maintain ICT inventories and documentation.
- Install, configure, and maintain ICT systems.
- Prepare periodic and ad hoc ICT reports.
- Track service requests lifecycle in management systems.
- Support training and capacity building initiatives.
- Keep users informed on request status.
- Support SharePoint, OneDrive, and related platforms.
- Monitor premises conditions and assets daily.
- Coordinate maintenance, suppliers, and repairs.
- Supervise outsourced services (security, cleaning, reception).
- Support staff on premises-related needs.
- Maintain inventories of common areas.
- Act as on-site focal point for operational issues.
Required Experience
At least 5 years of relevant work experience in Information Technology, IT support, Service desk, Network administration, Systems administration, Audiovisual support, Facilities management, Vendor management, Asset management, Inventory management and any other related fields.
Qualifications
Completed secondary education is required.
