Performs procedural and specialized activities pertaining to UNICEF’s Information and Communications Technology (ICT) systems, including desktop administration and server operations. Provides ICT customer service support and minimal troubleshooting.
Performs procedural and some specialized activities pertaining to UNICEF’s Information and Communications Technology (ICT) systems, which include desktop administration and server operations. Specialized activities typically pertain to the installation and routine configuration of ICT system components and user orientation. Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and/or serving as focal point for receipt and processing of user requests. Plays a key role in providing ICT customer service support (second level) and minimal troubleshooting tasks. Routinely involved in working closely with colleagues in Digital Impact on crosscutting issues and with client departments and staff in the handling and resolving of routine as well as minor specialized processes and delivery of ICT services.
At least 6 years of relevant work experience in Information Communication Technology, Information Technology, Telecommunication, IT products, Help desk, User support, Systems administration, Network administration, IT service management, Desktop support, Technical and Business Customer Support and Services and any other related fields.
Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering. For this position, a Bachelor’s degree from a recognized academic institution in the relevant field of discipline may replace three years of related work experience. A Master’s degree may replace additional two years.
