Overview
To lead the promotion of informal conflict resolution by developing outreach strategies, enhancing conflict prevention and resolution skills through training, and providing mediation and conflict resolution services. The role also involves identifying systemic issues and trends to facilitate workplace culture change.
Key Responsibilities
- Develop and oversee the implementation of the OBD’s outreach and communication strategy.
- Increase the visibility of the Office, and its services.
- Oversee the production of informational and educational materials.
- Design and lead communication and engagement campaigns.
- Build effective collaborations and partnerships internally and externally.
- Stay abreast of new developments, policies, and strategies within WFP.
- Coordinate OBD’s timely input on these developments.
- Lead OBD’s Capacity Building Programme for all WFP employees.
- Oversee the development of new training formats.
- Design and implement targeted capacity-building initiatives for WFP’s Respectful Workplace Advisors.
- Identify systemic issues, trends, and patterns in the workplace, and provide early warning upward feedback.
- Lead the coordination and review of the drafting process of OBD’s Annual Report and draft sections as required.
- Prepare briefings for the Ombudsperson.
- Provide strategic advice to the Ombudsperson on organizational trends and systemic issues.
- Provide a comprehensive range of ombuds services to WFP employees.
- Engage with employees and managers in confidential one-on-one meetings.
- Perform other duties as required.
Required Experience
At least 8 years of progressively responsible professional experience in conflict resolution, mediation, organizational communications, or related areas. Experience in leading communication strategies and outreach efforts, ideally within a large international organization. Proven experience in developing and delivering capacity-building programs, particularly related to conflict prevention and resolution. Experience in providing mediation or other informal conflict resolution services in line with international ombuds standards.
Qualifications
Advanced university degree (Master’s or equivalent) in Conflict Resolution, Social Sciences, Law, Human Resources, Organizational Development, Communications, or other related field, or first university degree with additional years of related work experience and/or training.
