Overview
This role serves as a focal point for receiving and processing user requests, providing basic technical support on hardware and software systems, and assisting in the creation and maintenance of application software.
Key Responsibilities
- Serves as the focal point for receiving and processing user requests.
- Provides basic technical support on relevant hardware and software systems applications in assigned area.
- Installs application systems, software, and hardware according to specifications.
- Provides basic support in the planning, specification, design, development, implementation, and maintenance of customized application software systems.
- Supports senior staff in the creation and maintenance of application software within Lotus Notes, Microsoft Access and web-based architectures including support for content management systems and web publishing platforms.
- Assists in the preparation of technical and user documentation, as well as in the production of training materials.
- Provides support on software development matters, including security, data integrity, recovery and support for web-based platforms and content management systems.
- Maintains regular contact with users and technical staff in user offices and provides support as required.
- Conducts research on new technologies including web technologies, collaborative tools and digital platforms as requested.
- Assists with the collection and analysis of data as well as preparation of data presentations and reports.
- Assists with visualizations and updating information material such as web pages or brochures.
- Performs other related duties as required.
Required Experience
At least five (5) years of experience in information systems analysis and programming, systems administration and maintenance, software development, technical writing or related area is required. The minimum years of relevant experience is reduced to three (3) for candidates who possess a first level university degree or higher. Experience in web design and development, including website production and front-end/usability design, is required. Experience in systems administration, DevOps, and infrastructure automation is required. Experience producing responsive web designs, developing interactive web features, and working with Content Management Systems (CMS) is desirable. One (1) year or more of experience in data analytics or related area is desirable.
Qualifications
High school diploma or equivalent is required.
