Overview
The ICT Associate provides first-level support to users, assisting in problem resolution and ensuring the secure, effective, and client-focused delivery of ICT services.
Key Responsibilities
- Provide day-to-day quality Help Desk support service to staff.
- Advise on information technology (IT) and systems planning exercises.
- Maintain inventory of all computer, audio-visual communications equipment, and software.
- Ensure effective functioning of all UNOPS hardware equipment, including installation, operation and maintenance.
- Support the acquisition of hardware supplies and approved software.
- Oversee assigned information and communication services and managed projects.
- Provide effective advice on all project implementation activities involving ICT.
- Liaise with UNOPS HQ and other relevant units to determine hardware and software requirements.
- Act as UNOPS' liaison with local UN partner agencies on issues relating to UNOPS ICT.
- Maintain network and internet connectivity to ensure stable operations.
- Ensure a stable and responsive network environment through daily monitoring of network performance.
- Safeguard the confidentiality, integrity and availability of UNOPS ICT systems and information assets.
- Monitor and maintain proper data backups, and support measures for business continuity and disaster recovery.
- Maintain the effective operation of video conferencing and telephony systems.
- Support the organization, facilitation and delivery of training and learnings sessions on ICT client services, management and administration.
- Participate in knowledge-sharing initiatives and Communities of Practice (CoPs).
Required Experience
Relevant experience is work in information technology involving use of office software packages (MS Office 2010 and/or newer versions), Active Directory management, Windows servers and network infrastructure.
Qualifications
Required Secondary school (or equivalent) with 6 years of relevant experience OR Bachelor’s degree (or equivalent) in any discipline with 2 years of relevant experience is required. Desired Relevant globally recognized ICT professional certificates are desired.
