Overview
The Senior Business Management Officer will support the Complaints-resolution, Evaluation and Integrity Unit (CEIU) in strategy execution, business planning, institutional reporting, and governance deliverables.
Key Responsibilities
- Contribute to the development and management of the CEIU annual work plan, OKRs, and multiyear planning frameworks.
- Consolidate planning and reporting inputs from PPM, IEF, and INT into unified CEIU documents.
- Monitor implementation progress, identify risks or delays, and prepare periodic progress updates for MD CEIU.
- Support the preparation of CEIU’s governance and reporting deliverables.
- Coordinate internal clearances across CEIU and with other Bank units.
- Ensure smooth strategic and day‑to‑day functions of CEIU by proactively supporting MD CEIU in overseeing core departmental operations.
- Lead CEIU’s internal governance management.
- Work closely with CEIU leadership to identify operational bottlenecks, propose enhancements, and drive continuous improvement across CEIU functions.
- Assist with the development and monitoring of CEIU’s budget.
- Support staffing processes.
- Maintain CEIU workflow systems, trackers, calendars, and internal communication channels.
- Serve as coordination focal point with various Bank units.
- Act as CEIU’s focal point for institutional mechanisms such as risk, audit, internal controls, and other compliance-related functions.
- Organize CEIU‑wide events.
- Provide operational support to MD CEIU.
- Maintain CEIU’s SharePoint library, governance documentation, and internal guidance materials.
- Support preparation of presentations, talking points, and internal communications for CEIU leadership.
- Coordinate knowledge‑sharing and dissemination activities across CEIU functions.
- Lead continuous improvement of CEIU’s knowledge management, reporting systems, and document management processes.
- Drive technology and AI adoption across CEIU.
- Coordinate with the IT Department and relevant units to introduce digital tools.
- Contribute to the development, revision, and review of CEIU policies.
- Support cross-functional CEIU or institutional initiatives.
- Conduct research and analytical work in support of CEIU management.
- Lead or support continuous improvement initiatives to enhance CEIU’s operational processes and governance maturity.
- Perform additional tasks as required by MD CEIU.
Required Experience
Minimum 10 years of relevant experience in business management, strategy, governance, or corporate operations, preferably within multilateral development banks, international organizations, or oversight functions. Experience in a front office, planning office, evaluation, audit, or policy unit is an advantage.
Qualifications
Master’s degree (or equivalent) in public administration, economics, business administration, international development, or a related field.
