Overview
The HR & Administration Coordinator supports the HR & Admin Manager in ensuring effective, compliant, and consistent HR and administration service delivery across NRC Lebanon. The role provides technical guidance, coordination, quality assurance, and supervision of delegated HR and administrative functions.
Key Responsibilities
- Line management responsibilities for directly reporting staff, including performance management and setting clear goals.
- Responsible for key HR processes such as workforce planning, recruitment, staff induction and development, and ensuring Duty of Care for own staff.
- Provide HR and Administration technical support to colleagues with HR and Administration responsibilities, and develop relevant HR and Administration training.
- Coordinate and quality-assure the implementation of NRC’s HR and Administration systems, procedures, tools, and ways of working at country level.
- Provide technical guidance and support to line managers and HR/Admin staff on HR and Administration policies, processes, tools, and methodologies.
- Contribute to the development, review, and improvement of HR and Administration systems, policies, procedures, and tools.
- Produce and analyse HR and Administration data and reports to support decision-making, planning, compliance, and continuous improvement.
- Provide advice and guidance on personnel management processes, staff-related matters, and HR compliance issues.
- Ensure HR and administrative documentation is properly maintained, compliant, and available for review, audit, and decision-making purposes.
- Ensure NRC’s related activities are implemented in accordance with NRC Safe and Inclusive Programming guidelines, policies, and country-specific explanatory notes.
- Support the HR & Admin Manager in workforce planning, HR capacity gap analysis, and follow-up on staffing needs.
- Contribute to the development, alignment, implementation, and quality assurance of HR systems, policies, procedures, and tools.
- Provide technical guidance, refresher sessions, and capacity building to staff, line managers, and HR Officers.
- Coordinate and ensure the quality of the recruitment processes across the assigned offices.
- Oversee monthly payroll preparation, NSSF, legal employment, residency-related HR processes for national non-Lebanese staff, and medical insurance matters.
- Coordinate the operational implementation and supervision of the performance management system across the country.
- Support fact-findings and follow-up on Code of Conduct breaches when assigned.
- Support staff wellbeing, DEI, and learning initiatives.
- Coordinate the operational delivery of HR support to partnership processes.
- Liaise with relevant authorities, partners, suppliers, brokers, lawyers, insurance providers, NSSF representatives, and other external stakeholders on HR matters.
- Line Manager and provide guidance to the HR & Administration Officer and Office Keepers in the Country Office.
- Oversee office and guest house administration through the HR & Administration Officer.
- Provide oversight on the planning, monitoring, and procurement follow-up of stationery, office supplies, kitchen supplies, furniture, maintenance, and other administrative needs.
- Coordinate and follow up on premises and maintenance matters in coordination with the HR & Admin Officer, and other relevant departments.
- Identify recurring administrative gaps, risks, or inefficiencies and propose practical improvements.
Required Experience
- Minimum 5 years of relevant experience in HR Management and/or Administration, including experience in HR operations, recruitment, payroll, employee relations, and performance management.
- Minimum 2 years of supervisory or line management experience.
- Experience working in complex and volatile contexts, preferably in the humanitarian or NGO sector.
- Experience supporting HR processes across multiple offices or field locations.
- Experience in recruitment, workforce planning, performance management, staff wellbeing, and employee relations.
- Experience working with HR systems and organisational tools such as NRC People, Unit4, DocuSign, KAYA, Office 365, SharePoint, and MS Teams is an advantage.
- Experience providing HR technical support to partnership processes or partner compliance follow-up is an advantage.
Qualifications
Bachelor’s degree in Human Resources, Business Administration, Management, or a related field.
