Overview
Provide technical support for the national public health reporting system built on the DHIS2 platform, resolving user issues and system configuration problems.
Key Responsibilities
- Serve as the first point of contact for users, resolving routine issues like login problems and data entry guidance.
- Investigate and resolve more complex DHIS2 application issues, including configuration problems and data quality errors.
- Support approved DHIS2 configuration changes and troubleshoot issues affecting reports and dashboards.
- Strengthen data quality through routine checks and assist teams in identifying and resolving data quality issues.
- Manage user access, roles, and system security procedures, including creating and updating user accounts.
- Provide hands-on DHIS2 coaching and develop user guides and training materials.
- Monitor routine operational issues, coordinate with technical teams on system maintenance, and assist with upgrades.
- Document issues, actions taken, solutions applied, and matters requiring escalation.
Required Experience
- At least two years of relevant professional experience providing user support for information systems, including troubleshooting, issue logging, user follow-up, and escalation of unresolved technical issues.
- Experience working with data collection, reporting, or monitoring systems, preferably in the health, government, development, education, or broader public sector.
- Experience supporting end users with varying levels of digital literacy, including the ability to explain technical issues in simple and practical terms, and proficiency in using Microsoft Excel or similar tools for data review, cleaning, basic analysis, reporting, and documentation.
- Experience developing or updating user guidance materials, including job aids, frequently asked questions (FAQs), standard operating procedures (SOPs), and training materials.
- Desirable: Experience supporting routine health reporting, public health reporting, monitoring and evaluation, or Ministry of Health programme reporting.
- Experience supporting training, coaching, or mentoring system users, and working with national or provincial government systems, health facilities, or development partner–supported programmes.
- Prior experience with DHIS2 or other health information systems, and/or strong information systems support, and data management skills.
Qualifications
- University degree in Computer Science, Information Technology, or related discipline.
- Desirable: Postgraduate qualification (master’s degree) in health information systems or digital health or related discipline.
