Overview
This role provides specialized operational management and advisory support to the Legal Group, with primary responsibility for the operational management of the Dispute Resolution Practice.
Key Responsibilities
- Provide operational and administrative support to the Office of the General Counsel and the Legal Group, focusing on the Dispute Resolution Practice.
- Oversee operational administration of contracts, purchase orders, invoices, and payments.
- Support procurement processes for external counsel and service providers.
- Assist with the preparation, formatting, proofreading, organization, and filing of legal submissions and case materials.
- Manage operational coordination with external counsel, arbitral institutions, tribunals, vendors, and other external stakeholders.
- Serve as the primary operational focal point for assigned external service providers and institutional stakeholders.
- Coordinate responses to audit and similar requests.
- Support the Management Specialist, General Counsel, and legal advisors with day-to-day operations.
- Maintain the operational portfolio-management framework for the Dispute Resolution Practice.
- Provide periodic portfolio analysis to identify emerging risks, resource requirements, delays, financial exposure, and operational bottlenecks.
- Collect, organize, analyze, and summarize operational, qualitative, and quantitative data.
- Prepare analytics and reports, updating spreadsheets, dashboards, and other tools.
- Coordinate inputs for audit responses, budget planning, management updates, and corporate reporting exercises.
- Contribute to the identification, assessment, and monitoring of operational risks associated with the Dispute Resolution Practice.
- Develop and maintain risk-mitigation actions and advise management on emerging risks.
- Provide regular operational briefings and analytical reports to management.
- Prepare decision-support analysis and recommendations for management.
- Support the Legal Group through document creation using Google Docs, Sheets, and Slides, and Microsoft Office documents.
- Set up and manage project-management tools, run regular reports, and extract and analyze data.
- Maintain and administer case and knowledge-management systems for the Legal Group.
- Coordinate the development and ongoing management of the Legal Group's operational knowledge-management framework.
- Analyze information and lessons learned across matters to identify recurring operational issues, trends, and opportunities for institutional learning.
- Assist with testing new applications, implementing technical changes, and improving tools used for document management, case management, reporting, and collaboration.
- Facilitate knowledge building and knowledge sharing within the Legal Group and externally.
Required Experience
A minimum of four (4) years of relevant professional experience in administration, operations, office management, legal administration, procurement support, contract administration, invoice management, project support or related areas. Experience using Google Workspace, including Google Docs, Sheets, Slides, Drive, Gmail and Google Calendar, as well as Microsoft Office. Desired: Experience supporting procurement processes, vendor management, contract administration, purchase orders and invoice/payment processing. Relevant experience working in an international organization, international company or multicultural setting. Experience working with UN organizations and knowledge of UN/UNOPS processes and systems. Experience with/knowledge of AI tools.
Qualifications
A Bachelor’s degree, preferably in Business Administration, Public Administration, Administrative Management, or related fields, is required. Desired: A Master’s degree, preferably in the above-mentioned fields or related, will be considered an asset and may substitute for 2 of the required years of experience.
