Overview
The Digital Workplace Specialist advances the adoption, usability, and improvement of Microsoft 365 and collaboration platforms. This role bridges strategic direction and execution to enhance user experience for a globally distributed workforce.
Tasks Summary
- Plan and execute pilots and user testing to inform the roadmap and enhance user experience
- Develop and maintain personas, journey maps, and experience roadmaps
- Create enablement assets such as guidelines, templates, and FAQs
- Monitor adoption and usage metrics and deliver reports
- Serve as liaison with GTS and Architects for platform readiness and experience configuration
- Conduct demos and workshops, supporting regional champions
Experience Requirements
- 5+ years in digital workplace, UX/adoption, or digital transformation roles
- Experience working in federated, nonprofit, or humanitarian organizations
- Familiarity with adoption and governance tools such as Viva Insights, Microsoft Admin portals, or similar telemetry/reporting platforms
- Understanding of service lifecycle governance, persona-driven design, and platform enablement practices
Qualification Requirements