Overview
Contribute to the Digital Inclusion Program by supporting digital skill development for refugees, newcomers, and low-income families. Assist in delivering training, developing resources, and supporting participants in building confidence with technology.
Tasks Summary
- Support intake process by conducting screening calls for potential clients, working with interpreters and determining eligibility
- Conduct digital skills assessments to determine clients' technology proficiency and learning needs
- Develop innovative training materials to enhance digital literacy classes
- Provide basic instruction on computer and smartphone use
- Offer ongoing technical support to help clients navigate digital tools and online resources
- Help clients overcome technological barriers to access essential services
- Assist in organizing and facilitating device donation events
Experience Requirements
- Genuine enthusiasm for teaching and supporting adults
- Patience and dedication to help non-technical individuals overcome digital barriers
- Proficiency in Microsoft Office, particularly Excel
- Experience with Canva and SharePoint is a plus
- Experience using online meeting platforms such as Zoom
- Willingness to learn about the IRC and engage in cross-cultural communication with clients
- Independent, efficient, and able to accomplish tasks in a timely manner
- Adherent to IRC volunteer and workplace policies & dress code
- Currently residing in San Diego County and have lived locally for at least one year
Qualification Requirements
Currently enrolled in or have recently completed an Associate’s, Bachelor’s, or Master’s program in a relevant field, such as Social Work, Communications, Graphic Design, Information Technology, or a related discipline