Overview

Provide coverage for the reception desk, greet and direct client walk-ins, and schedule client appointments with appropriate staff. Answer the IRC in New York’s main telephone line, direct incoming calls, and assess documentation of clients to determine program eligibility.

Tasks Summary

• Perform reception duties such as greeting visitors and connecting them to appropriate staff
• Assess documentation of visitors to determine eligibility of services
• Schedule appointments for all programs depending on eligibility of client
• Answer and direct incoming phone calls
• Assist staff with clerical and administrative duties
• Display sensitivity to cultural and personality differences of refugee clients
• Adhere to IRC policies, particularly those related to confidentiality and client privacy
• Communicate effectively in person and by telephone
• Other related duties as assigned

Experience Requirements

Previous administrative experience preferred

Qualification Requirements

Other Details

Languages Required: English

Languages Preferred: Arabic, Dari, Pashto, French, Spanish or Kiswahili

Remuneration: This position is unpaid and not applicable to receive benefits.