Overview
Provide technical ICT support to the Sudan office and implement NRC’s ICT policies and guidelines at office level.
Tasks Summary
- Implement NRC’s ICT policies and guidelines
- Ensure system security, network access privileges, applications, data storage and regular backups are configured and maintained
- Implement and update a data disaster recovery plan
- Schedule computer related services, maintenance and license renewals
- Ensure installation and maintenance of protection services (anti-viruses and firewalls)
- Plan network upgrades, expansions and replacements
- Provide ICT support and trainings to staff
- Participate in the procurement processes of ICT equipment
- Recommend information technology strategies, policies, and procedures
- Visit north Darfur areas of implementation to provide support for internet setup
- Submit visit reports highlighting technical recommendations
- Ensure ICT equipment’s, hardware, software and other resources are timely made available and well maintained
- Troubleshoot, diagnose problems, implement corrective action & procedures, monitor and facilitate repairs
- Set up and configure general hardware, peripherals and accounts assigning security level
- Monitor, operate, and maintain a reliable internet and network system
- Implement NRC filling system (electronic files) at Area Office level
- Provide IT support and capacity building to users
- Keep track and ensure proper handover of all mobile equipment’s
- Work with Logistics to ensure ICT Equipment are tagged and any Loss/Damage are reported
- Interact with external parties for required services
- Identify ICT problems, develop and implement technical solutions
- Maintain an accurate ICT asset management system and documentation
- Ensure anti-corruption, transparency and cost efficiency principles in all processes
Experience Requirements
- One to two years of experience working as an ICT Officer or in a similar technical role within a humanitarian or recovery context
- Previous experience from working in complex and volatile contexts
- Documented results related to the position’s responsibilities
Qualification Requirements
• Bachelor's Degree