Overview

This internship supports the Digital Inclusion Program, assisting refugees, newcomers, and low-income families with digital skill development, technology access, and training to enhance their daily lives and self-sufficiency.

Tasks Summary

• Support the intake process by conducting screening calls for potential clients, working with interpreters and determining eligibility for the program.
• Conduct digital skills assessments to determine clients' technology proficiency and learning needs.
• Develop innovative training materials to enhance digital literacy classes.
• Provide basic instruction on computer and smartphone use.
• Offer ongoing technical support to help clients confidently navigate digital tools and online resources.
• Help clients overcome technological barriers that limit their access to essential services.
• Assist in organizing and facilitating device donation events.

Experience Requirements

• Genuine enthusiasm for teaching and supporting adults, with the patience and dedication required to help non-technical individuals overcome digital barriers.
• Proficiency in Microsoft Office, particularly Excel; experience with Canva and SharePoint is a plus.
• Experience using online meeting platforms such as Zoom.
• Willingness to learn about the IRC and engage in cross-cultural communication with clients.

Qualification Requirements

Must be currently enrolled in or have recently completed an Associate’s, Bachelor’s, or Master’s program in a relevant field, such as Social Work, Communications, Graphic Design, Information Technology, or a related discipline.

Other Details

Languages Required: Ability to communicate clearly and effectively in English

Languages Preferred: Haitian Creole, Farsi, Dari, Spanish, Pashto, Arabic, Swahili, Ukrainian or Russian

Contract Duration:

Work Modality: in-person at San Diego offices (El Cajon and City Heights); Partially remote, depending on program needs

Remuneration: This is an unpaid internship opportunity.