Customer Relations Coordinator

World Vision International - WVI | Staff |
Closing: 02 Feb 2026 3 days remaining
Location: Ulaanbaatar

Overview

Lead the development of WASH technical approaches and business plans, acting as the primary point of contact for clients and partners in developing WASH business. Manage a team of national staff and consultants, providing technical guidance on Water, Sanitation, and Hygiene.

Tasks Summary
  • Lead the development of WASH technical approaches and business plans.
  • Contribute to the formulation and revision of the WASH Business Plan strategy.
  • Support in designing WASH funding and providing analyzed data for fundraising.
  • Provide a budgeting framework for Water, Sanitation, and Hygiene interventions.
  • Act as the primary point of contact for clients and partners in developing WASH business.
  • Lead the development of technical proposals and identify new funding opportunities.
  • Network with key client groups and attend networking events.
  • Conduct assessments and identify gaps for proposal development.
  • Engage with inter-agency technical working groups.
  • Identify and develop improvements to internal systems and processes for WASH programming.
  • Coordinate with wider teams and support offices.
  • Support QA to develop assessment, monitoring & evaluation tools.
  • Manage a team of national staff and consultants.
  • Provide technical guidance on Water, Sanitation, and Hygiene.
  • Ensure projects are delivered on time and on budget.
  • Conduct field visits to ensure compliance with donor requirements and ministry standards.
  • Coach, train, and technically supervise project managers.
  • Support integration with other sectors and mainstream DRR/FCPA.
  • Conduct regular project reviews.
  • Review TORs for baselines, evaluations, and other research.
  • Support project leads to manage grant budget and ensure financial reports.
  • Ensure supply and equipment procurement follows WV internal and donor requirements.
  • Liaise with WVSS Grants unit in tracking project expenditure.
  • Produce timely and quality WASH activity reports.
  • Lead the rollout and full functionality of mWater for WASH Business Plan monitoring and reporting.
  • Facilitate in development of DIP, monitoring plans, and budgeting processes.
  • Produce thought leadership outputs.
  • Demonstrate work at conferences, workshops, and other public events.
  • Coordinate with WHO, UNICEF, WFP, SSHF, HPF, Ministry of Health, Health and WASH clusters.
  • Develop national staff workforce capabilities.
  • Lead development of research priorities and themes for Health, Nutrition, and WASH sectors.
  • Ensure operations research components are included in new project designs.
  • Support the reporting of all WASH assets using mWater OMS and Digital ITT.
  • Compile updated fact sheets on WASH programming.
  • Ensure supportive partnering for performance is in place.
  • Champion partnering for performance mechanisms.
  • Create performance agreements with direct reports and conduct appraisals.
  • Lead, motivate, and manage a team of staff.
  • Provide guidance and direction to the team.
  • Ensure quality staff are attracted, retained, and developed.
  • Ensure retention plans and succession plans are in place.
  • Effectively line manage and coach project/program managers.
Experience Requirements
  • 6 – 7 years of experience in WASH-related programmes, including training, facilitation, and capacity-building for staff and communities.
  • 5 years of experience in managing a team.
  • Experience in leading, designing, planning, implementing, M&E, and reporting on integrated development, Water, Sanitation, and Hygiene project.
  • Demonstrated ability to work in a multi-cultural environment and establish harmonious and effective working relationships.
  • Understanding of humanitarian relief, recovery, and development work i.e. triple nexus in fragile contexts.
  • Excellent networking, relationship-building, and people management skills.
  • Ability to work in difficult, insecure, and stressful conditions.
  • Demonstrated ability to think strategically, manage to plan, and meet deadlines.
  • Seven years of professional experience in WASH project management.
  • At least five years in a managerial/supervisory level.
  • Solid background in WASH in emergencies, particularly in emergency curriculum packages and deliverables.
  • Demonstrated knowledge in WASH programming.
  • Excellent leadership, analytical, negotiating, communication, and advocacy skills.
  • Strong networking, team spirit, partnership, coordination, and harmony skills.
  • Willing to adapt to new working environments, new challenges, colleagues, and new cultures.
Qualification Requirements
  • Master’s Degree in a relevant field such as Environmental Science, Public Health, Social Sciences, or Water Resources Management
  • Master's degree in a relevant field
Other Details

Languages Required: • Excellent English communication skills (both oral and written).

Languages Preferred:

Contract Duration: Local - Fixed Term

Work Modality:

Remuneration:

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