Overview
The role serves as a point of contact for internal and external service requests, aiming to provide timely information and ensure service execution. It contributes to maintaining the highest level of service delivery by clarifying client requests and fostering mutual understanding.
Tasks Summary
- Serve as a point of contact for internal and external service requests.
- Clarify client requests and foster mutual understanding.
- Liaise with internal and external stakeholders.
- Collaborate with specialized functions to organize product/service delivery.
- Facilitate internal communications.
- Periodically monitor client satisfaction and propose service improvements.
- Follow up with relevant units on request status and update clients.
- Exchange information with internal counterparts to maintain a product and service catalogue.
- Maintain records and databases.
- Provide guidance on routine service support methods and practices to junior colleagues.
- Proactively communicate relevant operational changes.
- Ensure the reception and support of all UNHAS passengers.
- Maintain the organization and availability of UNHAS information materials at the reception point.
Experience Requirements
Minimum 5 years of experience in customer service, preferably in multicultural environments. Experience in managing teams in different functional areas. Knowledge of digital tools and technological solutions used in customer service.
Qualification Requirements
Completion of secondary education. A post-secondary certificate in the relevant functional area is desirable.
