Overview

The Operations Associate provides administrative planning and support, ensuring transparent and efficient operational services and processes. The role supports the overall management of CPH operations budget and promotes a collaborative, client-oriented approach.

Tasks Summary

• Support cost recovery of services provided by the GSSC Operations team.
• Develop predictive analytics models for accurate cost forecasting.
• Design, implement, and maintain digital tools and interactive dashboards.
• Identify and propose AI-driven solutions to enhance operational efficiency.
• Support the team’s overall needs for data provision.
• Prepare and conduct RFQ, ITB or RFP, and receive and evaluate quotations, bids or proposals.
• Facilitate procurement processes for goods and services.
• Coordination of GSSC assets management.
• Coordination and monitoring of the provision of reliable and quality office supplies and minor IT equipment.
• Coordination of conferences, workshops, retreats and visits.
• Provision of efficient administrative and operational support related to on-board and off-boarding activities.
• Support management of GSSC mail and DHL service delivery.
• Support and monitoring of office and maintenance related expenses.
• Process actions/transactions in Quantum, as applicable and required.
• Support and organization of training on administrative issues.
• Synthesis of lessons learned and best practices in administration and operations.
• Sound contributions to knowledge management networks and communities of practice.

Experience Requirements

• Minimum of six (6) years (with secondary education), or three (3) years (with bachelor’s degree) of progressively responsible experience in HR, administration, or programme support services, with demonstrated exposure to operational processes such as procurement, cost recovery, or workflow optimization at the national or international level.
• Experience in the usage of computers and office software packages (MS Word, Excel, etc.).
• Prior experience and good knowledge of local operational and administrative procedures is an asset.
• Experience in cost recovery and protocol services is an asset.
• Experience in handling web-based management systems, ERP HR and Finance module experience, especially Oracle/Quantum is desirable.
• Experience applying UNDP Policies and Procedures, UN Staff Regulations, and administrative rules and regulations is preferred.
• Experience in procurement management is an asset.
• Experience with Power Apps tools, AI development, data-driven process improvement and business process optimization is an asset.

Qualification Requirements

• Secondary Education is required.
• A University Degree in Business Administration, Public Administration and any other related fields will be given due consideration, but it is not a requirement.
• CIPS level 2 is highly desirable for this position and candidates holding this level at the time of application will have a distinct advantage. If the desired certification is not available at the time of recruitment, it should be obtained within one year of recruitment. Candidates holding a CIPS certification at any level below at the time of application will have a proportionate advantage.

Other Details

Languages Required: Fluency in English is required.

Languages Preferred: Knowledge of other UN working languages would be an asset

Contract Duration: 1 Year

Work Modality: The Operations Associate (NPSA6) is expected to be physically present in the office on a daily basis.

Remuneration: