Overview
The Principal Technician (Configuration Management) will support NATO's Digital Endeavour by transforming IT services and providing 24/7 support for ICT services. The role involves managing configuration items, tracking information, and maintaining an asset register.
Tasks Summary
- Undertakes basic risk management activities
- Applies standard data modelling and design techniques based upon a detailed understanding of requirements
- Applies tools, techniques and processes to track, log and correct information related to configuration items
- Monitors and logs the actual service provided, compared to that required by service level agreements
- Develops, documents and implements changes based on requests for change
- Applies tools, techniques and processes to create and maintain an accurate asset register
Experience Requirements
- 3 years of practical experience across all the configuration management disciplines in a configuration management role
- Very good technical understanding and experience working with various IT Services Management related tools and technology (like BMC Remedy ITSM Suite v9.1 and above)
- Good understanding of infrastructure solutions hosting Service Management tools and technology, including understanding of market leading database solutions (including but not limited to MS SQL and Oracle)
- Practical experience with ITIL change and configuration management best practices
Qualification Requirements
• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience
