Overview
Provides operational support for IDEA implementation, focusing on data quality assurance, user support, and capacity strengthening. The role assists in troubleshooting and enhancing the capabilities of field personnel and stakeholders.
Tasks Summary
- Supports the day-to-day operation/troubleshooting of the IDEA system.
- Assists with the configuration and preparation of mobile devices for beneficiary registration and assistance delivery.
- Supports form deployment, testing, version control, and troubleshooting.
- Provides first-line technical support to FAO field teams and implementing partners.
- Maintains a log of issues and escalates technical problems.
- Supports with routine data cleaning, validation, and consistency checks.
- Assists in the consolidation and harmonization of monitoring data streams.
- Contributes to maintaining clear data flows and documentation.
- Supports with the preparation of basic dashboards, tables, and analytical summaries.
- Supports with refresher trainings for FAO staff and implementing partners on IDEA tools and data protocols.
- Assists in the preparation of user guidance materials, SOPs, and job aids.
- Provides assistance to FAO staff on IDEA data handling and quality assurance practices.
- Supports the documentation of processes, lessons learned and prepares an operational guidance manual.
Experience Requirements
- Secondary school with 5 years or more, or bachelor’s degree or equivalent qualification with 4 years and above experience in Computer Science, Information Systems, Data Management, Information Management, or a related field.
- At least 2 years of UN or INGO experience is desirable in Information Management, MIS or digital data systems or Cash/Voucher or beneficiary level data management.
- Experience supporting mobile data collection systems (KoboCollect or similar).
- Familiarity with Excel and basic dashboard tools (Power BI or similar is an asset).
- Understanding of data protection, confidentiality, and ethical data handling.
- Ability to work under pressure and meet deadlines in a complex operational environment.
- Previous experience with UN or humanitarian programmes is an asset.
Qualification Requirements
• Secondary school or bachelor’s degree or equivalent qualification.
