Overview
The Content Management Assistant will support the effective operation, usability, and consistency of UNIDO's digital platforms by assisting with the preparation, editing, quality assurance, and publication of digital content.
Tasks Summary
- Provide platform administration and publishing support for UNIDO’s public website, SharePoint Online intranet, Compass platform, and other web-based systems.
- Ensure quality, availability, and performance of UNIDO web content by conducting regular monitoring and taking corrective actions.
- Support the design, testing, publishing, and continuous improvement of UNIDO’s websites and digital platforms.
- Serve as a primary focal point for web-related incidents and service requests.
- Draft, update, and maintain documentation, including web guidelines and content management instructions.
- Contribute to communication materials and announcements related to digital initiatives.
- Support and deliver training activities for UNIDO staff on content management systems.
- Participate in digitalization projects and platform enhancement initiatives.
Experience Requirements
- A minimum of six (6) years of relevant professional experience in web content management, website administration, digital communications, IT support or related fields is required.
- Demonstrated hands-on experience managing and updating websites or intranet platforms using content management systems (CMS), preferably in a large organization or multicultural/international environment is required.
- Experience in preparing clear, user-friendly documentation, guidelines, standard operating procedures and training materials related to web systems or digital tools is required.
- Proficiency in standard office software (Microsoft Outlook, Word, Excel, PowerPoint) and confident use of web-based tools and platforms is required.
- Practical experience working with the Drupal content management system, including content publishing and workflow management is highly desirable.
- Strong experience with SharePoint Online, particularly in intranet content administration and collaboration site management is highly desirable.
- Experience monitoring website performance, identifying common web-related issues, and coordinating incident resolution through an IT service desk or ticketing system is desirable.
- Familiarity with basic web technologies (e.g., HTML, CSS concepts), web accessibility standards and usability principles is desirable.
- Experience contributing to digitalization efforts, platform enhancements or user experience improvements is desirable.
- Exposure to low-code/no-code tools, automation solutions or emerging digital technologies is desirable.
- Experience working in an agile software development environment, such as Scrum, including participation in testing or iterative delivery cycles is desirable.
Qualification Requirements
- Completed higher secondary education (high school diploma or equivalent), is required.
- University degree (Bachelor’s or equivalent) in Information Technology, Computer Science, Business Administration, or related fields is desirable.
