Overview
The High Value Donor Stewardship Specialist will help to qualify, cultivate, solicit and steward individual donors who have the capacity to donate $10K+, help grow the HVD Programme and support activities to achieve the new 2030 strategy.
Tasks Summary
- Help to deliver the HVD stewardship plan, including tracking and monitoring prospects and donors through all phases: identification, cultivation, solicitation, stewardship and renewal.
- Provide bespoke stewardship for 150-200 HVD and prospects through efforts tailored to each donor’s known preferences and observed donations patterns to generate and maintain high value gifts for WFP’s life-saving work.
- Ensure appropriate and timely follow-up of donors following the receipt of pledges and gifts.
- Develop communications which convey the impact of gifts and ensure that donors are kept up to date on key developments on our campaigns and priorities.
- Ensure specific appeals moment are regularly included in communications with HVD with all necessary support.
- Prepare briefing documents and proposals for cultivation and solicitation meetings with high value donors and manage follow-up activities to secure donations.
- Support the development of HVD emergency appeals.
- Manage and update the HVD Pipeline in Salesforce, SharePoint and Tableau Dashboard.
- Track all outreach and engagement efforts in Salesforce, keeping accurate communication logs and maintaining a high level of detail and confidentiality.
- Submit annual fundraising/revenue projections for pipeline.
- Monitor monthly results. Adjust activities where required to ensure forecasted annual targets are reached.
- Provide high quality recognition and feedback to High-Value Donors through the HVD stewardship plan, increasing their knowledge of WFP.
- Information sourcing for content development, including liaising with Programme and field colleagues and identifying information from online sources.
- Support the organization in potential Content Missions overseas.
- Support Prospect research activity to identify/qualify new leads that have HVD potential.
- Liaise with other PSP teams to help identify new prospect opportunities.
- Assist in the prioritization of prospects. Keep stakeholders up-to-date as required with subsequent giving.
- Identify the high-potential prospects and develop communications to convert prospects into WFP supporters.
- In collaboration with the Supporter Care team, handle the fulfilment of Legacy donations and enquires.
- Identify suitable opportunities to cultivate Legacy prospects within the HVD pipeline.
- Attend Legacy training and build understand of Legacy giving nuances in key markets.
- Troubleshoot and support the ongoing optimization of HVD Contact Management within the new CRM.
- Cooperate with the rest of the SX team and Supporter Care Teams to ensure best in class donor experience.
- Provide general support to the SX team whenever needed, especially during emergency appeals.
- Become knowledgeable about and stay up to date on WFP activities.
- Undertake special projects and responsibilities, as needed, especially to develop new HVD Giving steams (such as legacies or bonds).
- Participate in calls and briefings with Country Offices and regional Bureaus.
- Participate in the upkeep of the organizational wide shared project management tool: SharePoint, to ensure effective collaboration.
- Provide logistical support for cultivation and fundraising events (for which some travel may be required).
Experience Requirements
- 3+ years' work experience (profit or non-profit) handling major accounts portfolios.
- Desirable to have experience on major accounts prospection and management (including prospect research, proposal preparation, cultivation, solicitation, stewardship).
- Experience in identifying, securing and cultivating major gifts (five figures and above).
- Interest of international development and humanitarian work.
Qualification Requirements
• Bachelor’s degree in marketing, business administration, communications, or a related field.
