Overview
The National IT Specialist will ensure technical soundness and timeliness of IT and ICT related activities in support of the EU-STREIT Programme, providing specialized support to information systems and responding to user requests.
Tasks Summary
- Provide experienced and specialized support to EU-STREIT Programme information systems and/or self-managed servers.
- Receive and log all requests from users relating to IT Services in the Service Desk System.
- Support all aspects of IT support required within EU-STREIT Programme.
- Support M&E team in implementation and maintenance of data collection equipment/tools.
- Assist in the planning and procurement of IT equipment and software.
- Ensure all IT/ICT solutions and equipment of the STREIT programme are in working conditions.
- Manage the EU-STREIT Programme pool of IT equipment and local stock of IT supplies.
- Process separation clearance as per established procedures.
- Provide hands-on assistance to users in organizing presentations and setting up audio-visual equipment.
- Draft technical documentation and reports.
- Provide user guidance and training on IT equipment and services.
- Keep abreast of developments in technology and recommend improvements.
- Improve the data collection system and categorization of data collected into databases.
- Maintain all internal servers to ensure proper permissions, security and access.
- Design and implement programme filing system for archivation of programme documents.
- Perform other duties as required.
Experience Requirements
- At least two (2) years of experience in the performance of the tasks described above or a related field.
- Practical knowledge of server (e.g. Microsoft/Linus), Firewall, mail server, recover site set up and maintenance.
- Working experience with UN and other international organizations is preferred.
Qualification Requirements
- At least High School Graduation Certificate (+12).
- University studies in Information Technologies or other relevant field are preferable.
- Certification or knowledge of networking (e.g. CCNA, MCSE) is preferable.
