Overview
The ICT Associate - Technology Innovation role supports the implementation and promotion of technology innovation initiatives in additive manufacturing and Field Remote Infrastructure Monitoring (FRIM) environments. The incumbent contributes to the operationalization, support, and integration of 3D Additive Manufacturing solutions and OT/IoT-based infrastructure monitoring systems.
Tasks Summary
- Support the testing, deployment, and operationalization of emerging technologies.
- Assist in prototyping and pilot initiatives.
- Contribute to technical documentation, standard operating procedures (SOPs), and knowledge-sharing materials.
- Monitor technological trends and propose practical enhancements.
- Support and expand the 3D Printing as a Service initiative.
- Liaise with stakeholders to identify use cases, clarify technical requirements, and recommend appropriate additive manufacturing approaches.
- Develop and optimize 3D models using CAD/CAM software.
- Prepare and optimize print files using slicing software.
- Operate, calibrate, and maintain 3D printing equipment.
- Conduct quality control checks on printed components.
- Coordinate and monitor 3DPaaS-related activities.
- Document additive manufacturing workflows and best practices.
- Support sustainability initiatives, including plastic waste recycling into 3D printing filament.
- Maintain accurate records of projects, material usage, customer interactions, and troubleshooting actions.
- Deliver workshops and awareness sessions promoting additive manufacturing technologies.
- Develop and maintain web-based dashboards and front-end visualization tools for FRIM data monitoring and reporting.
- Support integration of FRIM data with enterprise systems and databases.
- Assist in integrating sensors and monitoring devices into existing infrastructure environments.
- Provide technical troubleshooting and remote support for FRIM components.
- Assist in preparing technical specifications, catalogues, and Bills of Materials.
- Prepare user documentation and deliver technical training sessions.
- Assist in project management activities related to FRIM initiatives.
- Participate in the Duty Roster system as required.
- Provide on-call technical support outside normal working hours for critical infrastructure systems.
- Respond to incidents and service disruptions related to FRIM, Data Center infrastructure, and 3DPaaS operations.
- Prepare incident reports and follow-up documentation as required.
- Perform other duties as required within the operational domain of TISU.
Experience Requirements
Relevant experience is defined as experience in the field of industrial engineering additive manufacturing, infrastructure support, integration, or technical implementation. Experience working with IoT/OT/SCADA-based monitoring systems in operational or industrial environments. Practical experience in 3D modeling and additive manufacturing (3D printing) processes. Desired: Experience supporting industrial data platforms (e.g., AVEVA PI or similar systems) is desirable. Knowledge of AI applications in industrial engineering or automation environments is desirable. Experience with Python programming or basic scripting for automation or data analysis is desirable.
Qualification Requirements
Required Secondary school (or equivalent) with 6 years of relevant experience OR A technical diploma preferably in Industrial Engineering, Industrial Design, Automation, IoT, Control Systems, computer science or any other related field with 4 years of relevant experience OR A Bachelor’s degree (or equivalent) preferably in Industrial Engineering, Industrial Design, Automation, IoT, Control Systems, computer science or any other related field with 2 years of relevant experience.
