Overview
Provide supervisory, technical, coordination, and operational support for administering benefits and other work assignments, projects, and transactions for efficient and client-centered HR and benefits administration.
Tasks Summary
- Coordinate, validate, and provide guidance in the administration/processing of entitlements and claims.
- Assist in decision-making processes by researching precedents and preparing information.
- Ensure efficient implementation of approved benefits/pension changes.
- Contribute to contract administration by coordinating with service providers for reconciliation and settlement.
- Support senior technical local staff and verify workflow steps.
- Support supervisors in analytical work, projects, and implementation of new processes.
- Ensure conditions of employment/assignment are captured for monitoring.
- Coordinate preparation of estimates for accountabilities and payments for staff leaving service.
- Oversee accurate maintenance of relevant system data and identify enhancement areas.
- Conduct analytical work and ad-hoc studies to support HR services and benefits.
- Draft standard and non-standard correspondence and reports.
- Provide inputs and assist in monitoring accuracy of intranet website, manuals, and handbooks.
- Document and organize knowledge reference to the HR Knowledge Management Centre.
- Engage with staff to clarify benefits, entitlements, and policy issues.
- Coordinate and establish links with other service providers to resolve client issues.
- Support development and implementation of Business Continuity Plans.
- Maintain readiness to provide operational back-up for critical BPRS functions during major disruptions.
- Assist in preparing and monitoring budget for specific BPRS budget items.
- Perform other tasks as assigned.
Experience Requirements
At least 5 years relevant experience with comprehensive knowledge of HR operations covering policies and procedures relating to benefits administration.
Qualification Requirements
A bachelor's degree in Management, Business Administration or related fields, with advanced training considered an advantage.
